Please view our shipping guidelines below:
Shipping is free with purchases over $25. A $5 flat rate will be applied to any order under $25.
Generally, packages ship out within 1 to 3 business days of purchase.
If you require special delivery instructions (within reason), please let us know and we will try to accommodate your request.
We currently only ship to the United States of America.
NOTE: All shipping costs listed on our website are for the lower 48 States only.
Orders from Alaska and Hawaii are shipped via US Postal Service Priority Mail. If at all possible, they will be shipped in US Postal Service Flat Rate boxes, which keeps the shipping costs to these locations more in line.
SHIPPING METHODS: USPS – UPS – FEDEX
We try to ship USPS as much as possible.
If items exceed the size and/or weight maximum for USPS, we can ship either UPS or FedEx.
We recognize that the care of delivery services and personnel can vary. Simply put…delivery damage can occur and is unpredictable. If and when damage occurs, Rock ‘n Glass will do everything possible to help with the situation.
RETURNS AND EXCHANGES
We want you to be completely happy with your Rock ’n Glass order. If for any reason you are not satisfied, we will gladly accept your return. Merchandise must be returned within 14 days of purchase. Returns may be sent any shipping method and must be packed to ensure its safe return. Damaged and/or broken merchandise cannot be returned.
If the item you ordered was not the right one for you, just place another order and return the unwanted items to us. Many of our items are unique and one of a kind. Due to the time involved in shipping and processing your return, we recommend that you place a new order to ensure product availability.
RETURNING MERCHANDISE BY US POSTAL SERVICE
Enclose a copy of your invoice with your item(s). Send to the following address:
Rock ’n Glass
1705 NW 27th Terr
Gainesville, FL 32605
Shipping costs are non-refundable. Customers are responsible for the return shipping fees.